Checkout Widgets & Content Blocks Not Loading

Incident Report for Rebuy

Postmortem

Issue:
Some Shopify merchants experienced issues with widgets not displaying correctly in their checkouts. This was linked to a new feature we recently introduced within the checkout extension framework. The disruption was traced back to a logic issue that caused valid widget IDs to be misinterpreted as invalid, impacting the visibility of the widget during checkout.

Actions Taken:

  • Rollback to Stable Version: As soon as the issue was confirmed, we rolled back to the last known-good version of the extension to limit further impact.
  • Root Cause Fix: Once identified, the root cause was addressed with a hot-fix to ensure valid widget IDs were recognized appropriately.
Posted May 19, 2025 - 10:03 EDT

Resolved

This incident has been resolved.
Posted May 16, 2025 - 12:55 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 16, 2025 - 12:49 EDT

Update

We are continuing to investigate this issue.
Posted May 16, 2025 - 12:36 EDT

Investigating

We are currently seeing issues with checkout widgets and content blocks. The team is actively engaged.
Posted May 16, 2025 - 12:34 EDT
This incident affected: Checkout / Post Purchase.