All Systems Operational

About This Site

This is Rebuy's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Rebuy don't hesitate to get in touch with us through chat or support@rebuyengine.com, and we'll get back to you as soon as we can.

Some issues affecting a small percentage of stores may not be reflected here.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.99 % uptime
Today
A/B Testing Operational
90 days ago
99.94 % uptime
Today
Admin Portal ? Operational
90 days ago
99.94 % uptime
Today
Checkout / Post Purchase Operational
90 days ago
99.94 % uptime
Today
Discounting Functions Operational
90 days ago
99.99 % uptime
Today
Merchandising Widgets Operational
90 days ago
99.94 % uptime
Today
Smart Cart Operational
90 days ago
99.94 % uptime
Today
Smart Search Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Intermittent Sync Issues Affecting Reporting, Widgets, and Smart Cart
Resolved - The issue has been resolved. Our team is preparing a formal RCA and will post it once complete.
Apr 1, 03:20 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 03:14 EDT
Identified - The issue has been identified, and we are actively deploying a fix.
Apr 1, 01:50 EDT
Update - Product images in the widgets are still exhibiting inconsistent behavior, but the carts and checkout functionality continue to be working properly. Our team is working on identifying the root cause.
Apr 1, 00:57 EDT
Update - Additional improvements are being observed; however, sporadic issues persist across some stores, primarily related to product synchronization. Our team is continuing to investigate the situation.
Apr 1, 00:01 EDT
Update - We are continuing to see improvements and are implementing an additional change to further alleviate the issue while we continue to investigate root cause.
Mar 31, 23:22 EDT
Update - We're beginning to see some errors resolving and signs of improvement, but the issue is not yet fully resolved. Our team continues to actively troubleshoot and assess next steps to fully address the underlying problem.
Mar 31, 22:51 EDT
Update - A change is being implemented to help alleviate the issue.
Mar 31, 22:33 EDT
Update - We are continuing to investigate this issue.
Mar 31, 22:18 EDT
Investigating - We’re currently investigating multiple reports of sync issues that are intermittently affecting reporting features, on-site widgets, and the smart cart. This issue appears to be sporadic and does not impact all clients. Our engineering team is actively working to identify and resolve the problem. We’ll provide updates as we learn more.
Mar 31, 22:05 EDT
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Elevated 503 Errors Causing Rebuy Services Unavailable
Postmortem - Read details
Mar 25, 14:19 EDT
Resolved - The issue has been resolved. Our team will prepare a formal Root Cause Analysis and post it on the status page incident. Thank you for your patience throughout this process.
Mar 25, 00:49 EDT
Update - We are continuing to monitor for any further issues.
Mar 25, 00:43 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 00:35 EDT
Update - A fix has been implemented, and we are beginning to see a decrease in errors. More updates to follow.
Mar 25, 00:34 EDT
Update - We are continuing to work on resolving the issue. Thank you for your patience as we address this.
Mar 25, 00:04 EDT
Identified - We have identified a potential root cause of the issue and are taking the necessary actions to resolve it.
Mar 24, 23:43 EDT
Investigating - We are currently experiencing a high volume of 503 errors, which is impacting service availability. Our team is actively investigating and working to resolve the issue as quickly as possible. Thank you for your patience.
Mar 24, 23:32 EDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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